Refund & Cancellation Policy

Last updated: August 6, 2026

Because every project is custom-built for you individually, refunds work a little differently than with off-the-shelf products. This page explains where you stand at each stage of an order.

1. Before Work Has Started

If you cancel after submitting an order but before we've confirmed the project and any required deposit or payment has actually started being used for work, you're entitled to a full refund of anything paid.

2. After Work Has Started

Once we've begun work on your server, bot, or tool, payments become non-refundable in proportion to the work already completed. If you cancel partway through, we'll assess how much of the agreed scope was delivered and may refund the remaining, un-worked portion at our discretion. This is decided case-by-case since every project's scope is different.

3. After Delivery

Once a project has been delivered and accepted by you, it's considered complete and is not eligible for a refund, since it was built to your specification. If something we delivered doesn't match what was agreed, contact us first — we'll fix genuine issues at no extra cost rather than requiring a refund.

4. If We Fail to Deliver

If we're unable to deliver the agreed work within a reasonable time of the agreed timeline, without a valid reason communicated to you, you're entitled to a full refund of any amount paid for that project.

5. Free Tools

The free tools on this site (webhook helper, timestamp generator, Discord lookup, QR generator) are not paid services and are not covered by this policy.

6. Chargebacks & Disputes

If something's gone wrong, please contact us before opening a PayPal dispute or chargeback — most issues can be resolved directly and faster that way. Opening a dispute without contacting us first may pause any further work on your project until it's resolved.

7. How to Request a Refund

Email us at contact@sa-studio.xyz with your order reference (from your confirmation email) and the reason for your request. We aim to respond within a few business days.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above always reflects the latest version. Changes don't apply retroactively to orders already agreed under a previous version.